🚚 Shipping Policy

Order Processing

1. Orders are processed Monday to Friday, excluding Swedish public holidays.
2. Orders placed before 13:00 CET are usually shipped the same day. Orders placed after 13:00 will ship the next business day.
3. All orders are send out from our warehouse in Sweden (Tyresö).

Domestic (Sweden)

1. Standard shipping: 1–3 business days.
2. Free shipping on orders over 300 SEK

International Shipping

We ship worldwide and use trusted carriers to ensure safe and timely delivery.

1. All international orders come with tracking.
2. Import duties, customs charges, or taxes (if not included at checkout) are the responsibility of the customer.
3. Customs delays are out of our control and may extend delivery times.

Shipping Restrictions

1. We do not ship to countries where our products are restricted or prohibited.
2. If a package is returned to us due to delivery issues, we'll contact you for a solution.

Lost or Damaged Packages

1. If your package is lost or arrives damaged, please contact us within 7 days.
2. We will investigate and either send a replacement or issue a refund.

🔄 Return & Refund Policy

Return Window

1. We accept returns within 30 days of delivery.
2. Customers in the EU and UK have the right to cancel online purchases within 14 days of receiving the order. Returns must then be sent back within another 14 days.

Conditions for Returns

1. Products must be unused, unopened, and in original condition.
2. Returns of used/opened food products are not accepted due to hygiene and safety regulations.
3. Bulk or wholesale orders require prior return authorization.

Return Costs

1. Sweden: Customer pays return shipping unless item is damaged or incorrect.
2. EU countries: Customer pays unless the product is faulty or incorrect.
3. Outside EU: Customer is responsible for all return costs and customs clearance, unless otherwise agreed.

Faulty or Damaged Items

1. If an item arrives damaged or defective, contact us within 30 days with photos and order number.
2. We will offer a replacement, repair, or full refund—including shipping costs.

Refunds

1. Refunds are processed within 7 business days of receiving and inspecting the returned item.
2. Refunds are issued to the original payment method.
3. Refund time may vary depending on your bank or payment provider.

Items Not Eligible for Return

1. Opened or used food powders, superfood products, or energy drink cans.
2. Sale or clearance items clearly marked as final sale.
3. Personalized or custom orders.

📦 How to Make a Return

1. Email us at customerservice@rawnice.com with your order number and reason for return.
2. We'll provide return instructions and, if applicable, a return shipping label.
3. Pack the item(s) securely in original packaging.
4. Ship the item within 14 days of receiving return approval.
5. Once we receive and inspect the return, we'll confirm by email and issue your refund.

🌍 International Return Notes

1. Customs duties or taxes paid during import are non-refundable.
2. In some countries, return shipping may cost more than the product itself. In these cases, we may offer an alternative solution (e.g. reshipment or partial refund) without requiring a return.
3. All returns are reviewed case-by-case and handled fairly.

📝 Final Notes

1. All policies are created in line with current Swedish, EU, and international consumer rights regulations.
2. We aim to make your experience with Rawnice smooth, transparent, and satisfying.